Submit Air Cargo Claim

Claim period for damage, delay or loss

Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and in accordance with the contract of carriage.
In the case of loss of, damage or delay to cargo a complaint must be made to the Carrier by the person entitled to delivery.

Based upon the time limits as set forth in the Warsaw Convention as amended at the Hague 1955 and the Montreal Convention 1999, a preliminary claim must be filed shortly after receipt of your shipment.
The time limits reffered to above are:

• Damage or partial loss; immediately after discovery and at the latest within 14 days from the date of receipt of the cargo
• Delay; within 21 days from the date on which the cargo was placed at the disposal of the person entitled to delivery.